Services

Mail-In Program

The DPI Mail-In Program provides a tremendous service to the insurance industry.

Overview

DPI will mail you an Adjuster’s Kit at no charge. The Adjuster’s Kit contains: five pre-addressed, pre-paid UPS labels, a variety of shipping boxes, and five blank claim forms. Request adjuster’s kits or shipping labels here. Additional claim forms and general information can be downloaded here.

The following is a partial list of products that can be mailed to DPI using the Adjuster’s Kit. For larger items, such as appliances, water heaters, agricultural machinery, etc., you will need to arrange your own shipping containers or contact DPI for shipping arrangements. DPI maintains corporate contracts with several freight carriers. You may also refer to DPI’s On-Site Program for additional options for picking up your evidence.

Sample items that can be mailed using the Adjuster’s Kit:

Check Valves
Copper Pipe
Toilet Tanks
CPVC Pipe
Toilet Valves
Faucets
Under-Counter Water Heaters
Freeze Proof Hose Bibs
Washing Machine Hoses
Garbage Disposals
Water Control Solenoids
Polybutylene Pipe
Water Filters
Power Strips
Water Level Switches
Pressure Release Valves
Water Softeners
Sump Pumps
Water Supply Lines

On-Site Program

The DPI On-Site Program establishes a positive chain of custody for the insurance industry.

Overview

DPI has partnered with a national freight company that offers nationwide crate and packing services. Specialized courier services can also be arranged to obtain evidence and maintain a secure chain of custody during transport.

Sample items that are regularly picked up through the On-Site Program:

Air Conditioners
Cooking Stoves
Clothes Dryers
Dishwashers
Large Screen Televisions
Freezers
Water Filtration Systems
Washing Machines
Refrigerators

Or, in other words, any household appliance that is too large to be mailed in!

Please contact our Customer Service Representative at 865-862-4655 or by email at customerservice@dpi-products.com for additional information or to make arrangements to have your large item picked up.

If you choose to pack and ship your own evidence, please visit the following carriers for packing guidelines and shipment of hazardous materials: